They say that making payments online is the best and most convenient way for you to get rid of your bills as it is hassle-free, electronic and only done with a few clicks on the mouse so there's no longer a need to rush in the payment booth and wait for so long. Half true.
Yes it is indeed easy as you stare on your monitor, click your mouse a few times and everything is going to be taken care of. But how reliable is that gonna be?
In my case, I made an online payment for my SmartBro Internet on the 12th (that is a Satuday) so I would really expect it to post not until Tuesday since Monday is a holiday too and banks are off on weekends. So I trusted that it shall post on Tuesday. But it's already Wednesday and the bill is still not taken care off so I was really in such panic and keep yelling like 'what iz thiz?"
I've never been late on my payments because I do value time so much, whether it'd be my time or your time. So being late on something that I know I already did my part is such a disaster for me.
What worsens it is that when I called SmartBro to ask why, the representative sounded like he really doesn't know what he's doing. He kept on saying I must call my bank to confirm but hey! It already cleared my bank, plus I already got the confirmation number you nuts. Some people are really not doing their job.
I feel bad because it's my first time making payments online and I didn't get that 'comfort' that they are boasting about. Makes me think like it's ANOTHER SmartBro issue again huh.
Well I'll just look into it and see where this issue goes. I just hope I am not marked late or charged for being late because I really wasn't, right?